Are you a current customer? Please take our satisfaction survey to let us know about your experience. We value your feedback!

I always feel that I can rely on AC Designs – to take care of my AC Unit in order to get the most life out of an aging system near the beach.  Thank you AC Designs!

Patricia G.

The two technicians were extremely polite, friendly, and were very helpful in answering all our questions.  After the work was done, they left everything clean and neat.  Very professional, I would highly recommend them.

Christopher C.

Nick is always on time, very nice, and gets the job done! We rave about his work every time he comes. Very thankful for his due diligence and will continue to recommend the company and Nick to our family and friends.

Kristen C.

Our experience with the company has been very good. All the technicians we have had performed a great job.  They arrived on time, are polite, informative and left everything nice and clean. Tykwan had been here before being trained by Bob. He is a very good addition to the company.

When it came time to replace our unit Beau Brooks advised us on a unit for our needs and we are very happy with it.

Again, we can highly recommend A/C Designs and have been to friends and neighbors

Howard J.

I can’t say enough on how impressed I am with the total experience with AC Designs!!! Very professional, tech was very knowledgeable, respected my home wearing shoe covers and explained the process start to finish! My system has never cooled so well! Awesome Job!!!!

Pamela H.

Technician was punctual, neat, clean, courteous,  professional & knowledgeable. A real gentleman, & a credit to A/C Designs Inc.

Jerry O.

My son recommended your company when I moved to St. Augustine.  He’s been very happy with your service and advised me to sign up!  So glad I did!

Carolyn M.

Your company has excellent communication with its customers.  Technicians always arrive on time and the work is completed quickly.  I have never had a problem with A/C Designs and will continue to use them in the future.

John T.

Excellent service. Robert and Anthony were friendly, knowledgeable and very efficient. Explained all problems and made recommendations before proceeding with any repairs. Highly recommended.

Melanie M.

Elonda arrived on time after calling me first, advising me that she was 20 minutes away. She was friendly, took her time and explained what she was doing. Very satisfied!

Dawn T.

Kevin was fantastic. He explained to me everything that I can do on my own as far as maintenance and answered all of my questions.

Rick S.

AC Designs did the best AC install I have ever experienced. Their handling of my account from sales to install was nothing short of excellent. They had my complete system in about 4 hours. Sales, Jason provided me with a super deal on one of the best AC’s you could buy. I can already feel the difference in air quality and comfort. I am very happy with the purchase as I am a lifetime customer of AC Designs. I have been using their services for about 3 years now and received the best service you could ask for.

Edward P.

Great job diagnosing the problem!  The Technician came on time and fixed our a/c the same day. Reasonable prices. Called at 4:15 and the company was able to work me into the schedule without paying emergency fee. We purchased the maintenance plan and will continue to use a/c Designs Inc in the future.

Chanda W.

Always a pleasure to deal with any of the techs from A/C Designs.  Always on time and very courteous and professional!

Michael B.

Micah was friendly and respectful as he introduced himself upon arrival. He wore boot covers to keep my floors clean each time he went in and out!  He explained what he was doing and answered my questions. He kept on task but didn’t rush through. He brought the two extra filters that I had requested. He presented options with explanation and pricing, but no pressure either way. Thanks, Micah!

Karen R.

The crew arrived first thing in the morning and worked all day servicing the units at our commercial property. They were courteous and respectful and worked tirelessly.  I was very impressed!

 

Jackie C.

Mike was great! From the beginning of my call to the end of the service, he was timely and knew exactly what the issue was. When I had additional questions, he made sure that I was comfortable and understood. Thank you Mike!

Tiffany H.

My entire experience from preventive maintenance, sales, office staff, and new installation was the best experience I have ever had from an HVAC company.  JR and Austin were polite, professional, neat, and went the extra mile to make sure the installation of my 2 new HVAC systems went flawlessly.  The install was top-notch.  So glad I went with A/C Designs.

Joseph P.

Same day service with a professional and friendly technician who took the time to explain to me what the problem was. He also wore PPE, which I greatly appreciated. Fair pricing.

Malissa W.

Your service installed our heat and AC units in our new home. They work flawlessly, and we found the info and registered them within 30 to extend our warranty. We like your service very much.

James S.

I had an urgent need as the compressor was not working. Vicki was great to work with when I called as a nonmember and had the maintenance man come out the same day. Mark was amazing!  Taking time to explain everything thoroughly; including the maintenance plan available.  Mark was professional, friendly, and engaged. I could not be more pleased with your company!

Sherri P.

All of the employees that came to our house were professional and clean. Upon arrival, they all had on a face mask and were putting on the foot coverings. I told them that it was their choice but they didn’t have to wear either at our house. They were all very informative about what was going on at all times. We look forward to working with y’all in the future. Thank you.

Scott K.

Techs were respectful and ensured their service didn’t create any unnecessary mess in our home.

Martin C.

Excellent maintenance technician. Very courteous and knowledgeable.

Ilana L.

Our technician was on time and knowledgeable. He was able to help quickly and also he discussed our system in detail. He provided reminders for maintenance and even ensure that other aspects of our AC were working properly outside of the work order.

Michelle B.

Very appreciative of the technician that came out on short notice – was cordial, respectful of personal space, and was in/out as quickly as possible. Thomas was excellent. The customer service team was also great at setting realistic timelines and reasonable scheduling accommodations.

Faraz A.

Communication, messaging and actual service and technician were amazing (and I don’t use that word lightly).  You did everything you promised, in a timely manner.

Rod H.

Very professional technicians. They were both very polite and explained any questions I had in detail.

Dylan M.

Your team arrived on schedule, completed the repairs, and cleaned up.  They were very polite, friendly and a credit to your company!

John F.

A/C Designs has always sent friendly, clean, prepared and competent technicians to service our equipment!

John G.

Kevin was knowledgeable in the maintenance of the Heater/AC Unit and was very thorough in his processes. Excellent customer service.

Jacob B.

The men were wonderful and wore COVID masks. They were both very accommodating, knowledgeable, and skilled. They took extra time to explain everything I needed to know about my new unit. They were courteous and very careful with making sure they didn’t make a mess.

Marianne C.

Ben was thorough and informative. We were very comfortable with the answers to our questions. We hope that he is available when we need service again.

Linda G.

Mike was able to correct a small cosmetic problem and went on to check the more essential components of our HVAC system.  Knowledgeable, helpful, and courteous,  just great!

Neil P.

Very professional, solved the problem in a timely & efficient manner, also very knowledgeable.  Earnie explained everything in details – Thank You

Patricia G.

Great job! Very professional and respectful in these COVID times… Very Pleased!

Raymon M.

All aspects of the installation were handled very satisfactorily. Care and clean-up were thorough. Our technicians were knowledgeable and explained everything well. We are very pleased with A/C Designs.

Darrell G.

This is Jacob’s second time servicing our system and we love the excellent customer service he provided.  He is very professional, knowledgeable, and knows exactly what he is talking about.  Awesome Awesome Awesome!!!!!!!!!

Laurence & Sharolyn W.

Robert was exceptional. I have used other companies for maintenance and no one even came close to his thoroughness and professionalism. Seriously, he was outstanding!!!

Martha F.

A big “shout out” for A/C Designs Heating and Air Conditioning. James (J.R.) and Austin did an outstanding job installing our new Daikin Room Air Conditioner. They arrived on time, were friendly, answered our questions throughout the installation, and cleaned-up before departing. James went over the paperwork with us and ensured we knew how to operate the unit with the remote control. We’d also like to thank Troy Howell for his efforts to ensure we got the unit we wanted and told us how to prepare for the outside compressor installation. All in all, we’re very pleased with everyone at A.C Designs, the services provided, and fair and reasonable pricing. We’re so impressed, that we have signed on with A/C Designs to maintain our whole-house HVAC system and our new Room Air Condition. Call us happy customers.

Norm F.

A/C Designs is fabulous. They go above and beyond to address any challenge you may have. They fixed my AC in record time. I couldn’t be happier with their service. It is a pleasure to work with such a professional, courteous, knowledgeable, and respectful team. Thank you all!!

Janice S.

Chris was on time and called me prior to arrival. I really appreciated the safety precautions he took by wearing a mask and shoe protectors. He was polite, professional, and honest about the condition of our unit. Work was completed with minimal interruption to our daily schedule which now includes working and schooling from home. Another note, that is sometimes overlooked, is how well the tech cleaned up afterward. There was no mess left for me. Thank you!

Kevin G.

Ben is a true professional and very knowledgeable. Great job installing a REME HALO system along with servicing my unit.

Steve S.

The technician was very professional and explained the status of the HVAC system in a way I clearly understood.

Tim B.

The tech arrived on time. Was very courteous and friendly. He spent much time going over our systems and explained what he was doing and his findings.

Roger P.

These technicians were prompt, courteous, and very careful in cleaning up everything they handled. Very thankful they were considerate enough to keep my home without debris even with having to transport everything through the house. I definitely appreciated them wearing their masks during this pandemic. Will recommend this company to others needing this service.

Shirley W.

The technicians are always very courteous and professional. They always have time for a question and are happy to answer. I love my service with A/C Designs!

Tad O.

The technician arrived right on time with notice given ahead of time in several forms, provided thorough inspection/maintenance, and identified an issue with the system I didn’t even know about, very knowledgeable and great service overall.

Chris B.

Thomas is friendly, clean-cut, and polite. He wore a mask and footwear coverups. He called when on his way. Knew what to do to fix the filter door and showed me how to replace the door. Then I tried it after he left. He even came right back when I had a problem. He adjusted, and then I could do it myself. Thanks, Thomas!

Karen R.

They gave me a better quote the most other companies from the start of a better unit than others offering. Salesperson Jason was very straight forward. Technicians were awesome, they went above and beyond what was required for the job. I got great service and a great price on a premium product. Highly recommended. I have been in sales management for 20 years. I am very picky about the services I receive.  Believe me when I say they are great.

Keith O.

JR and Austin are very polite, knowledgeable and easy to understand. When JR went over the use of the unit, he was patient and took his time with explanations. Both are assets to your organization. We are so glad we picked AC Designs for our A/C needs. We have been customers of yours for over ten years. We plan on continuing the relationship. We could not be happier in our choice and sing your praises to all who need a great air conditioning company.

Rosemarie K.

Kevin was a pro… spent time doing a complete and thorough job while being friendly and courteous! A/C Designs does it again. Good hire here! 

Bill B.

I was very impressed with your professionalism with proposals and services.

Chong S.

Colton & Harry did a great job of installing our new system. The installation was very professional, quick and clean. My entire experience with A/C Designs was one of a kind. I will definitely recommend them to everyone I know.

Melissa A.

As always your staff provided excellent service.  Our technician was very attentive to our concerns and questions and took the time to ensure that we understood the information he gave.

David C.

Once again by far the best customer service I have had in a very LONG time.  A/C Designs  has always under promised and  over delivered time and time again whether it was a small repair or a complete system install.

Todd I.

Jeremy was fantastic. He was on time, explained everything he was performing for our service call and had his mask and booties! I’ve been a customer for 18 months now, and A/C Designs has always provided excellent service and technicians! Thanks again!

Ron F.

Ernie was very professional, polite and extremely helpful. The work was done quick and professional!

Anna G.

Great service, fast and courteous technicians who answered all my questions. This was a fantastic experience and we will definitely recommend your company! Thank you

Cary R.

Luciano is a credit to your company. He is very knowledgeable, polite, and pleasant.

Rosemarie K.

I was so pleased with Alex today. His professionalism and knowledge were outstanding. I feel as though I had the best maintenance service that I could possibly have.

Carol E.

The tech did a great job in servicing my unit. Also, he explained the benefits of the REME-Halo system which I had him install.

Neal C.

Very happy with the installation of my new a/c system. The install team was friendly and courteous and answered all of my concerns and questions. I wouldn’t hesitate to refer this company to anyone!

Ray H.

Top shelf service as always. That’s why I’ve been a customer of A/C Designs for over ten years. I wish all companies were run this well. Two thumbs up!!!

Leo M.

The staff, including customer service, were all incredible! So nice, very informative, quick and clean service, extremely polite and professional. It was definitely a pleasure to work with such a good company.

Jennalee G.

You guys are always great. You have the best technicians. They are very knowledgeable. Chris was very friendly and efficient.

Greg B.

All of the A/C Designs staff were very courteous, knowledgable. I had several companies give me bids, and was ready to commit to one of them since my A/C had been out for 4 days. I sent an email to A/C design on a Sunday morning and someone called me back promptly and to my surprise set up an appointment at 2:30 that day. The representative was nicely dressed and gave me a very competitive bid and worked it out so that they could install it the next day.

The two installers were on time did a great job and cleaned up everything after. Other than the A/C working you would not know they had been in my house. They also patched up a few small leaks I had in my attic. After working all day in my attic and outside at my place they took the time to explain my new digital phone friendly programable thermostat.

I have already recommended your company to several of my friends and relatives.

Mike H.

I have been so happy with the services this company has provided. With the opening of the Jacksonville Branch, picking up filters has become even easier for me. They are honest, friendly, and hard-working people and I would recommend them to all family and friends with A/C needs.

Shannon B.

I can’t say enough great things about this company. Henry came out on a Sunday night to help us. He was very knowledgeable and very nice, a great asset to the company. We have had a very reasonable maintenance program with the company for many years and will NEVER use another A/C company.

Susan S.

Jeremy was amazing!  He seemed very knowledgeable about the equipment and what I needed to do to maintain the unit in between professional maintenance visits. His customer service skills were off the charts!  I also spoke to Jason about a new unit. He took the time to speak to me ON HIS DAY OFF which was a huge deal. Thank you AC Designs and thank you, Jason and Jeremy, for stellar customer service.

Mindy H.

Thank you so much for a great experience! Your response to our emergency was quick and thorough, your technician Luke delivered impeccable service, and your office staff was professional and friendly. We are AC Designs customers for life and will proudly recommend our family & friends. Thanks again!!

Will L.

Jason and Jeremy did a FANASTIC job replacing one of our units. They were very courteous, professional, and efficient. I would welcome them back at any time!

Rob G.

I would like to thank Mr. Jomar for his professional service. He arrived on time with a very polite and pleasant manner. It was also nice of him wearing shoe covers while working inside the house. I would definitely recommend him to others for his efficiency. Job well done! Thank you!

Lester R.

Simply amazing from start to finish. Jason reviewed our situation, gave me options and helped me find the most affordable solution.  This was late yesterday at the last minute on Friday afternoon.  He gave us the best price, lined up a top-notch crew, (Luke and Nate), to install this morning.  Our AC had died and Jason, Luke, and Nate got us back going in less than 24 hours.  Amazing work!  I had been pricing new systems and you gave us by far the best deal.  Thank you!  You blessed our family!

David C.

Mauricio was very professional and friendly. He did a thorough job of inspecting and cleaning our A/C system. I felt like he serviced our system as if it were his own. Thank you!

Charles S.

I can not speak highly enough of these two guys, Jeremy & Jeremy. From the time they arrived, till the time they walked out of the door, they worked! Both were very pleasant! Upon completion, they walked through everything with my husband and I, from start to finish to work the thermostat. Clean up was amazing, it looked like they were never there.

Patti R.

The two gentlemen were excellent and very efficient at installing the new unit quickly. They worked continuously throughout the day, which was very hot, and they stayed until the unit was operating correctly with designed airflows and temperature. The customer service provided was at its highest level and I am grateful to AC Designs for providing such great technicians.

John B.

Fantastic service! I have been raving to all my friends that this was the best A/C service that I have ever had in my 22 years living here. Mauricio was very meticulous about cleaning my A/C and checking to ensure everything was working properly. I’ve tried many different companies and was never happy with their business tactics. Thanks so much for providing GREAT A/C service!

Kaylee L.

Your technician, Ozzie, was well-informed and an expert on our A/C system.  More than that, he was friendly, helpful, patient, and a gentleman. He diagnosed our A/C problem, ordered parts, and helped us schedule the necessary repairs. What more could one ask? We parted good friends. Thanks.

Peter S.

Excellent service and price! A/C Designs replaced my entire system in one day…They were quick, clean, and professional…I am telling everyone I know about your company.

Steve C.

Brock was very professional and polite. He contacted us to let us know when he would be arriving. He did a thorough cleaning the system. We are very pleased with the service from A/C Designs. I also appreciate the office staff. They are always pleasant and efficient with scheduling the checkup. Thank you!

Darlene B.

Our technician was excellent. He addressed the moisture issues we shared when scheduling the appointment with a very thorough inspection. He was very friendly and efficient and we feel he went above and beyond. He is an asset to A/C Designs.

Natalie K.

In our opinion; all the other companies that we contacted did not have anywhere close to the courtesy, friendliness, professionalism, and concern for our needs when we starting asking questions about replacing our A/C system. We feel A/C Designs Inc. has the rest of the market beat in almost every regard.  We feel your business should be considered the best in Northeast Florida, and I know of many others who feel the same way. We thank you all so very much for all the help and assistance we have received from each and every one of you at A/C Designs Inc. We will definitely recommend A/C Designs to everyone we know…

Richard W.

We love the maintenance program.  The Technician went through our system and found a little issue/non-issue and was able to take care of it before it became a problem. If we did not have these checks and service we could have been in for a pricey repair. Thanks, A/C Designs!

Deb M.

I could not be more pleased with the service provided by your technicians. Their attention to detail, workmanship and overall work ethic was exceptional. Troy was also a pleasure to work with. If anyone asked me for a recommendation on an a/c service & installation company I will definitely point them toward you. Thanks for everything!

Frank W.

Just wanted to compliment everyone involved with A/C Designs for a great job from start to finish, from the introduction to final completion. Jason did a great job in accessing my needs for a brand new A/C system. He was super knowledgeable, polite, businesslike, and cordial. James & Mike performed all the work & did an extremely great job with removing the old unit and installing the new one. They were very professional and answered any of my questions. Even when the A/C system was checked by the city inspector, he praised the extra work that was done and how the compressor was anchored. Overall, the office staff, the salesman, and the technicians were great.

Phil S.

This is our second year with AC Designs providing service/maintenance of our HVAC. We think they are excellent! Their communication is terrific, both before providing info about the tech that will arrive and follow-up about the service provided. Their service is also excellent. We receive a comprehensive evaluation of our system, the tech is always ready to answer questions and always friendly.  The cost is really reasonable for our annual contract. Give them a call!

Richard G.

The technician, Chris, was very professional and personable.  He fully explained the costs of the services and parts before initiating the fix.  We are so satisfied with the services rendered by A/C Designs that we signed up for the maintenance plan as well.  We appreciate the great customer service and will definitely call on A/C Designs in the future for our HVAC needs.  Keep up the great work!

Stanley C.

I was very pleased with A/C Designs from beginning to end. Troy Howell is an excellent sales person. You can tell he really cares about helping you and finding out what best fits your needs. He is very knowledgeable, professional, helpful, but not pushy. He was very good about explaining everything to me, answering all my questions and making the best recommendation based on what I was looking for. Then the technicians were very professional, courteous, cleaned up after themselves and efficient. They went over everything with me once the unit was installed also. I was very impressed with the customer service of everyone I spoke with at the company, including the home office that answered my calls. I would recommend them as an excellent company to deal with.

Holli C.

Everyone that I have dealt with is great! I received a call from Billy to schedule my maintenance appointment. He was very pleasant over the phone. On the morning of my appointment, I received a follow-up call from Brian McKitrick letting me know that he was on his way and gave me the time frame on when he will be at my home. I appreciated that nice gesture. He had a positive attitude throughout the appointment. I also wanted to add that it’s great that the techs wear shoe covers before entering the home. Thank you to the wonderful staff for the awesome customer service!!!

Michelle L.

From the excellent customer service on the phone to the interactions and professionalism of the technicians, it’s been a long time since I have had the pleasure of working with a company like AC designs. I highly recommend them (and will) to anyone.

Aaron D.

I quite sure I got the “A” team from start to finish! The technician (Mike) that initially came to my home was fantastic. He did everything to ensure I received the best price and install time available. I am very, very sure that I did. The installers were top notch, courteous, friendly and to the task. What I was sure was going to be an all day event, was done in just a few short hours and I could not be more happy with everything, or sing their praises enough. I believe they were both named Jimmy and/or James, and they were the best.

Scott M.

I am glad I got to experience firsthand how great your company is since my wife normally takes care of it. I called after normal business hours and left a message. I received a call back immediately from John Hall asking the problem we were having with our unit and the estimated time he would be at our home. John Hall was very courteous and thoroughly explained what he was going to do to service our unit. I am extremely pleased with the service he provided and the promptness in calling me back right away. I wish other companies can learn from the example your company sets.

R. Leandado

When it came time to replace our 18-year-old ac unit we made sure to move very deliberatively to ensure we made the best decision for such a large and rare purchase. In the end, we fielded 8 quotes. Troy at AC Designs was the only one to share with us the facts about duct size and how ours were not the size to allow ideal operation for a unit of our size. I researched what he told us and it turned out he was spot-on. Not only that, but his quote was one of the most cost-effective. Since we chose them my experience with AC Designs continued to be positive. All the way from Jeremy and Michael, who did the installation to Stacy who handled our paperwork and fielded questions when we called. In my opinion, the entire crew represented the company very well. I’m not one to leave reviews, but felt compelled to do so simply out of gratitude for a professionally exceptional experience. I’ll be recommending AC Designs to anyone who asks!

Shawn E.

We were very impressed with your company’s level of professionalism from Troy our salesman to the installation team. Everything was done properly and appointments were on time. Very satisfied with everything and will definitely use A/C Designs again for all our rental houses, our personal house and recommend you to friends and family as well. Thank you for the excellent service and price.

Cindy H.

Thomas was very professional, nice, and knew what he was doing. I was given an hour heads up that he was on his way, as requested, and he arrived on time. Thomas was able to diagnose the problem quickly. He worked diligently to ensure my unit was fixed ASAP, especially because I have 3 young children in an 80-degree house. The status of the job was explained to me every step of the way in an understandable manner. He gave me great pointers to ensure my unit runs as it should. It is hard to find good service and he is definitely one to keep! I highly recommend!

Dana G.

I am very satisfied to have chosen A / C design for the installation of my air conditioning system. There were no hidden costs and they were punctual in the delivery and installation of the units. The technicians were very professional.

Carlos C.

We very much like the service your company provides.  We like the communication via email to let us know the name of our technician and that he even called to let us know he could arrive a little earlier than scheduled it that was of benefit to us! It was greatly appreciated. Mr. Reyes was professional and knowledgeable.  Your service program has also worked very well for us in helping us be prepared in cold and warm weather. Highly professional and ethical!

Sally M.

I can’t say enough positive things about AC Designs Company – from start to finish Jason (sales) and Jeremy and Danny (installation) were top notch professional, punctual, clean, efficient and went beyond to make sure I had a great experience. I would highly recommend AC Designs to anyone including my family and friends, neighbors etc. I already spoke to 2 of my neighbors and they are going to purchase a system.

Mike C.

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