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I called A/C Designs for service, and I was pleasantly surprised that a technician was available the same day for service. Alex arrived and greeted me very professionally; he had a great attitude and was very knowledgeable. He listened to my concerns first, before looking at the A/C. I asked him several questions as he worked, and he answered with clarity that I actually understood. I was very pleased with his service and experience. I had to call A/C Designs Customer Service after Alex left my home and I spoke with Becky and asked her if she could please contact Alex to call me to help me reset the thermostat. She reassured me that she would do it and placed me on hold to contact Alex. She followed up with me and said Alex will call shortly, he walked me through the steps to reset both thermostats to a non-programmable mode. Thank you; Alex and Becky, my experience today was awesome! Please also thank Ernie, he also serviced my A/C in the past, he was awesome!
Techs were awesome
Daniel was very good at educating me on the AC unit. He took the time to go into my attic to check to make sure my dampers. Great technician and great company to have for your AC in your home.
In 14 years I have never been disappointed at my 3 residences in NE Florida. I have recommended AC Designs to more than 100 neighbors and will continue to do so. Thank you for valuing me as a customer. 5 stars+ in every category!!!
Ernie did a great job and also explained various options for upgrading my system
Thank you for coming early as requested. Robert was very polite. knowledgeable and professional. A great asset to your company. Thanks for getting us repaired!
Mr. Sampson, was friendly, knowledgeable about his work, very helpful kind person!!!..
Jon was very thorough and gave us valuable information on best operating procedures for our two air conditioners. Extremely pleased with his professionalism and courtesy.
Technician phoned to obtain consent for earlier arrival time and was courteous throughout entire visit. He was neat and appeared to be knowledgeable about the task at hand.
Dwane was fantastic! He was thorough and then explained what he had done and made recommendations as to what would save on energy and also lengthen the life of the AC unit (which he then came right back and followed through with what he had suggested!)
Wyatt is awesome. He was very professional and knowledgeable. Wyatt cared about my needs and I appreciate that. He took pride in his work. This is my experience with this company. What a great representation of the company!. I will definitely recommend A/C Designs.
Always very satisfied with A/C Designs, been a long-time customer and don’t plan on changing.
Daniel is patient and very knowledgeable. He fully explained what could be happening and took pictures to show me what I couldn’t see. Super helpful!
Kris was on time and very professional. He explained what he was going to do and went about servicing the units. Very satisfied with AC Designs maintenance program.
Alex was timely, professional and explained the issue clearly along with the step by step process for what the repair would look like. He also showed pictures from what he assessed. Very pleased with the service by this technician.
Very polite and efficient throughout the entire process.
Always a positive experience with A/C Designs. Strong office staff and equally talented field technicians. Had a minor issue that was professionally diagnosed and repaired in less than three hours after calling in the request.
Very knowledgeable about the unit they were working on. Took care of the immediate issues needing repair and conducted a flow test and found the issue related to the decrease in flow to the Southside of the house. Recommended additional work and are moving forward with scheduling that work.
Nick was professional, answered my questions, and put on his shoe covers whenever entering our home. Following a question I asked regarding how the AC unit seems to really kick in “hard”, he identified an issue that the unit was drawing 92 amps to start and was rated for 75. We discussed this including consequences to the unit with this kind of start and he made a recommendation to purchase a “hard start kit”, which we did. Following installation he showed me the kit he installed and demonstrated that the AC was now drawing 64 amps when kicking in. Problem solved! One issue I have, however, is that I have brought this matter to the attention of several other technicians since we moved into this newly constructed home. One even changed out the compressor but no one every suggested the kit that Nick installed. Nick did not have the kit on his truck but contacted another technician who was nearby who did and he brought it over; Nick completed the task. Resourceful! I like that.
“The tech was quick to troubleshoot and resolve the problem and apply our discount to give us a accurate estimate. Repaired the AC unit and communicate what was the issue and showed were the problem was. Repair was done and payment collected electronically, this saves time and makes repairs fast.”
“Wayne was very professional, explained things clearly and was neat and orderly.”
“Jacob was FANTASTIC!! Friendly, informative and very gracious with his time in explaining things and advice for taking care of our unit.”
“The technician was fantastic. Very direct and very professional. He figured out the issue we had been having for almost a year now within the first 5 minutes !!! Very thorough. Cannot recommend him enough.”
“Andrew was awesome and easily identified the problem and showed me specifically what was damaged. Great customer service.”
Kris was prompt, neat and courteous. He explained everything he was doing and what he found. He noted a potential problem and provided a solution. We look forward to having him back in the future.
Very pleasant and professional technicians. Explained everything to me, and I was very happy with the service. Will definitely recommend to my friends and family.
Came on time. Called before to let me know when he would be here. Fixed the problem right away and explained the working of inserting an air filter. Very nice young man. Very knowledgeable. Thank you for coming the same day!!!
So glad we called A/C Designs and signed up for the maintenance plan, it puts our minds at ease knowing we’ll be taken care of with our HVAC needs.
I am very impressed with the time from calling to someone coming out! Slaten took one look at the system and instantly knew what the problem was. Fixed the problem and checked the system to make sure everything else was working properly.
Associates on the phone and reps in the field are always very friendly and helpful. I would definitely recommend A/C designs for any heating or cooling needs!