Are you a current customer? Please take our satisfaction survey to let us know about your experience. We value your feedback!
I appreciate the same technician coming each visit. It's nice to see a familiar face who is knowledgeable about our systems and knows the history of prior visits. I REALLY appreciate the technician wearing shoe coverings in the house and leaving the inside work area as clean as it was upon arrival.
Not only was Billy on time and efficient, he answered my questions and taught me more in one visit than the prior service provider did in 11 years. When it is time for my next service, in six months, I would like to have Billy handle my call. Thank you all!
Tech Samantha called prior to our scheduled service appointment and was able to arrive early, which was extremely helpful for us. She was professional, efficient and extremely friendly; at the end of the service call she took the time to explain the service paperwork and detail what she had done.
Both men were very professional and worked hard to complete the entire a/c heat pump installation in under 6 hours. Great job!
The system works great!
We're 100% satisfied with A/C designs ... the initial installation and year round service. The tech is excellent /outstanding. We would recommend A/C designs to anyone......
Luciano presented himself in a very professional manner, was very knowledgeable, courteous and friendly!
Bob was the technician and he was very professional explaining everything he did and suggesting ways for the unit to operate longer. I was extremely satisfied with his work and will ask for him at the next scheduled PM next April.
Finding your company was one of the best things we did when we retired to Florida. Your technicians are tops!
Your technician was professional, efficient and personable. He did a great job.
Mike was fantastic. Terrific effort in taking care of our issue.
Samantha was very professional and she had a very positive outgoing attitude, Samantha is a great asset to your company and everyone here loves her as a person, she's just super! Our Wonder Woman in the a/c world! Very cheerful attitude very thorough and explained each action she was performing.
Samantha was very informative & friendly I was very happy with her excellent customer service experience!
Fast, efficient service! Highly recommend A/C Designs!
The response time was spectacular AND it was right before a hurricane. The tech was great! Thank you so much!
Samantha was excellent! Very friendly, professional, and most helpful with providing valuable information on maintaining the system! Thank you!
Our technician Luis was courteous, knowledgeable and professional. He gave us tips in maintaining our HVAC system.
Chris & Travis were both very helpful and went out of their way to help us. They were both very professional, friendly and most importantly - THEY GOT THE JOB DONE.
Our technician, Thomas, was very courteous and efficient. We also appreciate the fact that he used shoe protectors! Thank you!
My service contract is well worth it. I called at 8 AM after Hurricane Irma and had help at the door before 10 AM.
Chris was so professional, direct and honest! I am extremely pleased with him, and would highly recommend him!
Samatha did a superior job in servicing my a/c system. She was very professional and provided me with info about my system I didn't know. I am very satisfied with her work.
I could not be more pleased with the service provided by your technicians. Their attention to detail, workmanship and overall work ethic was exceptional. Troy was also a pleasure to work with. If anyone asked me for a recommendation on an a/c service & installation company I will definitely point them toward you. Thanks for everything!
Chris was very polite and professional. Completed his job in a timely manner. Very pleased with the work he did.
Bob our technician is absolutely phenomenal. He is diligent, professional, and makes the appropriate decisions and recommendations.
Timely, efficient and professional!
The technicians were very professional and knowledgeable about the equipment. All of our questions were answered with detailed information.
Technician Haynes was excellent explaining everything and did an outstanding job serving my unit. Thank you, A/C Designs.
As usual, great professional service from A/C Designs. They upgraded and installed my system 3 years ago for a superbly reasonable price. The yearly service price for twice a year maintenance is extremely competitive. I wouldn't have any other company service it.
We are going into our 3rd year with A/C Designs and the service has always been excellent!
Our service tech took the time to explain the problem and the solution in a thorough manner so we knew we were getting the best possible service. Two thumbs up for Mike.
Billy was very professional and answered questions thoroughly as well as offered advice/solutions. His work was exceptional and we would use A/C Designs again based on this experience and his level of service.
I am very impressed by the professionalism of your company in every step of my interaction with you all.
Both technicians who stopped by, today and on the initial visit, were timely, courteous, and professional. We are so impressed with your staff!
The Technician (Samantha) was very friendly. Upon completion of servicing, she restored everything back to its original state to include my thermostats.
They did a great job and were very professional. The air handler is now accessible (to change the filter) and the installation now has a very clean and tidy appearance. I am happy with the job that they did. They were patient and thorough answering any questions that we had.
Billy was extremely polite and courteous. He explained what he was doing so I could understand it. Telephone conversations with staff members have been excellent.
Excellent installation crew - very professional.
The technician, Chris, was very professional and personable. He fully explained the costs of the services and parts before initiating the fix. We are so satisfied with the services rendered by A/C Designs that we signed up for the maintenance plan as well. We appreciate the great customer service and will definitely call on A/C Designs in the future for our HVAC needs. Keep up the great work!
AC Designs Tech Joseph was a gentleman, extremely knowledgeable and helpful, and very thorough.
Very impressed to have someone come out the night I called! Great service!
The technician gave me a courtesy call and was ON TIME. Once there she was friendly, competent, and willing to answer my questions in a patient manner. A definite professional and in my opinion, an asset to the company. Keep up the good work!
Technician Jeremy is proficient and friendly; represents your company well. He was very knowledgeable of his job.
Have enjoyed our Daikin 18 Seer for the past 12 months. Very quiet and efficient.
As in the past, great service. Very pleased with how AC Designs takes care of my unit.
From the excellent customer service on the phone to the interactions and professionalism of the technicians, it's been a long time since I have had the pleasure of working with a company like AC designs. I highly recommend them (and will) to anyone.
Troy is professional and a great representative of the company. He explained the service, took time to answer my questions and recommended actions I could perform in between service calls that would maintain the unit.
I've had great service from the guy that installed the unit to the guy that handled our emergency this weekend. I initially called Snyder and realized that I should call you for the emergency and you guys took care of me immediately. I was so impressed with the technician that I signed up for biannual service and purchased the filters on the spot. Great job!
A/C Designs owners and management must be doing something so right. David was our technician, and he is another employee who treasures his job. He has such respect for customer, and is determined to get things fixed. The rain never stopping and was like a monsoon. He tried so hard but was concerned his important electrical tool would be ruined in the wet rain. He left to buy a TENT to cover air conditioning unit. He worked long and hard.... would not leave us with no air. He said he is "So Lucky" to work for your Company." We are once again "Happy Customers."
I have been using your company since I purchased this house since 2013. I have never had the a/c working this quiet and efficient since day one. Even though I have the service contract and have complained about the noise on start-up and noise while running. Mike checked and double checked everything and I am so satisfied with what he has done I will recommend a/c design to everyone I talk with. Thank you for your help on a very hot day without a/c. You restored my faith in the repair industry.
Your technicians were very courteous and answered all our questions professionally and with patience. They cleaned up all their belongings and left the area they worked in nice and neat. The communication I received from the office was greatly appreciated. This company is the most professional company I have had the pleasure to work with. Even the sales rep was professional and everything he said would happen, happened. Thank you very much for your services.
Love Billy, he's friendly, courteous, efficient, neat, always wears booties in the house and does an excellent job.
We have recommended your company to several people over the last year. We love our AC system & enjoy the lower JEA bills & being cool without it running all the time. Thank you!!
Best A/C company around always over deliver thanks, Ed, Corey, and Greg and your people! Can't say enough good things Corey's service guys have saved me more than once!!! Will definitely be using A/C designs on my new house as well.
I was very pleased with A/C Designs from beginning to end. Troy Howell is an excellent sales person. You can tell he really cares about helping you and finding out what best fits your needs. He is very knowledgeable, professional, helpful, but not pushy. He was very good about explaining everything to me, answering all my questions and making the best recommendation based on what I was looking for. Then the technicians were very professional, courteous, cleaned up after themselves and efficient. They went over everything with me once the unit was installed also. I was very impressed with the customer service of everyone I spoke with at the company, including the home office that answered my calls. I would recommend them as an excellent company to deal with.
I quite sure I got the "A" team from start to finish! The technician (Mike) that initially came to my home was fantastic. He did everything to ensure I received the best price and install time available. I am very, very sure that I did. The installers were top notch, courteous, friendly and to the task. What I was sure was going to be an all day event, was done in just a few short hours and I could not be more happy with everything, or sing their praises enough. I believe they were both named Jimmy and/or James, and they were the best.
This is our second year with AC Designs providing service/maintenance of our HVAC. We think they are excellent! Their communication is terrific, both before providing info about the tech that will arrive and follow-up about the service provided. Their service is also excellent. We receive a comprehensive evaluation of our system, the tech is always ready to answer questions and always friendly. The cost is really reasonable for our annual contract. Give them a call!
I had my unit replaced this week by A/C Designs. The team is well managed, the installers are courteous and professional, and my job was done on time and as promised. I recommend this company.
AC Designs is very professional and knowledgeable of every aspect of the business. ...The installation is top notch they won't leave till your unit is working perfectly.
I am very pleased. The appointment was scheduled very timely and the technician called before arriving as promised. The technician was very professional and helpful and I feel like he went above and beyond to make sure I understood my system before leaving. I would definitely recommend this company and technician.
I am very impressed by the AC Designs representatives. They are very knowledgable, thorough, and professional. Installation was smooth. The installer made sure to wear shoe covers every time he entered my home. My home was brought up to current code and I was able to save significant cash over other companies that quoted for my business.
I have been using this company for about 2 years. They are reliable, knowledgeable and courteous at all times. They work fast and always leave the area clean. I would recommend them.
When it came time to replace our 18 year old ac unit we made sure to move very deliberatively to ensure we made the best decision for such a large and rare purchase. In the end we fielded 8 quotes. Troy at AC Designs was the only one to share with us the facts about duct size and how ours were not the size to allow ideal operation for a unit of our size. I researched what he told us and it turned out he was spot-on. Not only that, but his quote was one of the most cost effective. Since we chose them my experience with AC Designs continued to be positive. All the way from Jeremy and Michael, who did the installation to Stacy who handled our paperwork and fielded questions when we called. In my opinion, the entire crew represented the company very well. I'm not one to leave reviews, but felt compelled to do so simply out of gratitude for a professionally exceptional experience. I'll be recommending AC Designs to anyone who asks!
The sales comfort advisor helped me picked out the best equipment for our budget and needs. The two crew who did our AC were very polite, professional and knowledgeable and paid attention to detail on their work. I will definitely recommend them to my friends and family and and do business with them in the future.
I would like to thank the "J" TEAM for excellent service when installing our new system. They were professional, courteous and efficient. Although they did not do the dishes and laundry before they left, the house did look like it had not been otherwise disturbed. GREAT JOB TEAM!
A/C Designs is nothing short of amazing! When my mother's heater quit working, the owner himself dropped everything he was doing and came out himself to get her heater up and running. Thanks again for everything!!
We invited five different companies to provide us on-site estimate for a new AC system. The sales manager was the most knowledgeable and credible. He patiently answered all questions we had concerning technical information on AC units.
AC Designs installed a new system for us in 2012, we selected them based upon price, knowledge, and quality. Since them we have used them for servicing twice a year. Their service team in prompt and professional and always call to tell us they and coming. This is an excellent company.
"This company has been servicing my a/c for over 5 years. they perform semi-annual inspection. They do a great job."
We were very impressed with your companies level of professionalism from Troy our salesman to the installation team. Everything was done properly and appointments were on time. Very satisfied with everything and will definitely use A/C Designs again for all our rental houses, our personal house and recommend you to friends and family as well. Thank you for the excellent service and price.
The unit was upstairs in my townhome and required the technician to remove the old unit in pieces, carrying those pieces down a set of hardwood stairs and then bring the new system, also in pieces, up those same stairs. He was very careful, put drop cloths down and even removed a few paintings in the stairwell to avoid knocking them down. His explanation of how to operate the thermostat, change the filters, and flush the condensation line was thorough. I am very satisfied with both the installer's work and the overall installation. Who knew I'd be running the air-conditioner in December and early January. I did not know that the system also can adjust the humidity in the house, which is a great feature in Florida. I'm so glad that John recommended that I give you a call to get a quote...and I'm even more pleased that I didn't wait until my air-conditioner failed before getting a new one installed.
We wish all contractors were as wonderful ask AC Designs! From the wonderful account rep that took our call this morning to the techs who were awesome, we learned so much more about our system! This is our first winter in Florida and thank goodness we have AC designs to help us. Thank you!!!!
I just had a new 15 seer AC installed for our upstairs floor and we were blown away by how meticulous, patient and thorough Michael was. He truly is a gem! If his boss is reading this, I'm sure he would appreciate a lay raise! I will most definitely be recommending my friends to A/C Designs and specifically tell them to ask to get Michael on the job!
We moved into our newly constructed home on March 13, 2007. We moved to the beautiful city of St. Augustine from Macon Georgia to be nearer to our children, and we both are now eighty years of age. This afternoon, Tuesday July 24, our air conditioner quit cooling. Jason is the young man that was sent to our home. Jason was very knowledgeable about the problem and he conducted himself in a very professional manner. He was concerned about our ‘well-being’ and he made sure that we understood what we needed to know. He was very courteous. Truly this young man is an asset to your business, and we know you are proud of him. We just wanted you to know that this young man turned cloudy skies into sunshine for us. He made us happy! We just wanted to convey our pleasure of Jason to you!
Mike is an exceptional service tech that completed installation. He’s one of the best – very professional and courteous. He answered all my questions.
Mike and James completed the referenced project this afternoon. I am very happy to report that these men were professional, courteous and friendly. They completed the work and restored the surrounding area(s) in a proper manner. They exceeded my expectations. Your company is fortunate to have these men as part of the organization.
Everyone that I have dealt with is great! I received a call from Billy to schedule my maintenance appointment. He was very pleasant over the phone. On the morning of my appointment, I received a follow up call from Brian McKitrick letting me know that he was on his way and gave me the time frame on when he will be at my home. I appreciated that nice gesture. He had a positive attitude throughout the appointment. I also wanted to add that it's great that the techs wear shoe covers before entering the home. Thank you to the wonderful staff for the awesome customer service!!!
Josh is very courteous and professional. He has efficient, informative. I love that he tells me what he will do, courteous in every move... I really commend his professionalism and honesty.
I am glad I got to experience firsthand how great your company is since my wife normally takes care of it. I called after normal business hours and left a message. I received a call back immediately from John Hall asking the problem we were having with our unit and the estimated time he would be at our home. John Hall was very courteous and thoroughly explained what he was going to do to service our unit. I am extremely pleased with the service he provided and the promptness in calling me back right away. I wish other companies can learn from the example your company sets.
We have lived in this area for over 30 years owned several houses and have NEVER had such a knowledgable and professional AC technician.