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Ian Gilbert, Technical Reviewer

Senior Vice President of Retail | HVAC Operations and Retail Leadership

Professional Overview

Ian Gilbert is a fourth-generation HVAC professional and Jacksonville native with 18 years of industry experience. He began working in his family’s HVAC business as a teenager and later served as President and CEO before the company was sold in 2019. Today, Ian serves as Senior Vice President of Retail at AC Designs, where his background in customer service, logistics, sales, and operations informs his leadership. He is passionate about helping HVAC professionals grow their careers while supporting strong operations and homeowner service.

Quick Facts

Title: Senior Vice President of Retail
Experience: 18 years
Location / Service Areas: Jacksonville, FL
Technical focus or mission: HVAC operations, customer service, logistics, sales, retail leadership, and career development

Experience & Leadership

Ian Gilbert’s HVAC experience began early. As a fourth-generation HVAC professional, he started working in his family’s Jacksonville-area HVAC business as a teenager and developed his understanding of the industry from inside an operating contractor organization.

Over the course of his career, Ian progressed into increasingly senior leadership responsibilities and ultimately became President and CEO of the family business. He held responsibility for the broader performance of the organization, including areas such as customer service, logistics, sales, and operations. The company was sold in 2019.

Ian now serves as Senior Vice President of Retail at AC Designs. His experience spans both ownership-level leadership and the day-to-day operational demands involved in serving HVAC customers effectively. That background gives him perspective on how sales, service delivery, logistics, team development, and operational execution work together within a residential HVAC business.

Ian also has a strong interest in helping others build lasting careers in the HVAC industry. His leadership perspective emphasizes professional growth, effective operations, and creating a customer experience that supports long-term trust and value.

Technical Expertise

Residential HVAC business operations
Retail HVAC operations
Customer service strategy and execution
HVAC sales operations
Logistics and operational coordination
Team and workforce development
Contractor business leadership
Customer experience within residential HVAC services

Licenses & Certifications

Not supplied.

Notable Projects

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Technical Review Scope

Not supplied at this time.

Editorial Standards & Disclosures

Content associated with Ian Gilbert is informed by real-world HVAC industry experience and is created or reviewed with accuracy and practical relevance in mind. Content is subject to editorial oversight and may be updated periodically as industry practices, standards, and information evolve.
Editorial Policy